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New Customer Information
We at Northern Arkansas Telephone Company (NATCO) welcome you as one of
our valued customers. At NATCO, we are committed to excellence in every
area of our operation, but above all we are committed to providing you
with high quality telecommunications services.
Northern Arkansas
Telephone Company, an independent, family-owned and operated business
since 1951, provides the following telecommunications services in Arkansas
and Missouri: voice and data transmissions for residents and businesses;
business and residential telephone systems sales, service and support;
cellular telephone service through four partnerships with Alltel and Century
Cellular, including the one servicing Branson; intralata toll service;
and toll calling cards.
NATCO, a full-service
telecommunications company, provides regulated services to 658 square
miles covering portions of Marion and Boone counties.
A modern telecommunications
company, NATCO offers nearly any service that is available anywhere. From
streamlined basic service to full-fledged, digitally-integrated computer-based
applications for individuals and businesses, NATCO can advise you and
install what you need. Choose from custom calling features, CLASS features,
ADSL and ISDN digital services, or choose Centrex for your business. To
find out about all the varied services available, call NATCO at 1-800-775-6682.
Your Telephone
Directory
Please read the purple pages of your Telephone Directory. These pages
provide you with a great deal of information and helpful hints. The main
categories are:
Information About
Your Service
Local Service Charge (Residential):
| Private
Line |
| Monthly
Local Service |
Monthly
Access Line Charge |
Total
Monthly Cost |
| $14.15 |
$6.50 |
$20.65 |
New Installation
Charge
$25.20 which may be billed in three equal monthly installments
Allow five (5) working
days for your service to be installed if your home is wired on the inside
as well as the outside. If construction is needed from the pole to your
house, please allow approximately 30 days. You will be notified by mail
if any construction charges may apply. If you are not home at the time
of installation, we will leave a notice on your door letting you know
your service has been installed and what your telephone number is. If
your number is going to be Unlisted Non-Published, we will leave a notice
letting you know we have installed service and requesting that you call
870-453-8821 to get your new telephone number. We request that you give
us your Social Security Number. This is to protect you and your privacy.
Allow approximately
3 to 5 working days after service has been installed for your number to
be listed through Directory Assistance, or to receive collect calls. Please
let us know if your listing is in error.
First Bill
Your first bill is larger than usual. This is because we bill one (1)
month Local Service charge in advance, Local Service prorated from the
date you get service until the last day of the month you received service,
and the $25.20 installation fee. Arrangements can be made to pay the installation
fee in three equal monthly installments. There is also a charge on every
bill called "Telecommunications Relay Service" which funds the
telephone system for the hearing impaired. This charge varies according
to their funding needs.
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