Charges for 900 messages are for non-telecommunications services.

If you orally communicate an allegation of a billing error via the toll free number on the 900 bill page of your telephone statement, it will be considered sufficient notification of a billing error. You have 60 days from the date of the disputed bill to dispute a billing error. You have the right to withhold payment of the disputed charges during the billing error review. NO collection activity for disputed charges will occur while the charges are under investigation.

Customers cannot have their local or long distance service disconnected for failure to pay for pay-per-call charges. The 900 service provider may, however, employ a private entity to collect such charges.

At the customer’s request, NATCO can block the completion of 900 service calls.

The FCC allows local, long distance or information service providers to initiate blocking of pay-per-call services as a way to protect themselves from customers who incur but fail to pay legitimate payper- call charges.

Customers are not required to pay charges associated with pay-per-call services which are not provided in compliance with federal laws and regulations (i.e., those of the FCC and FTC).