We’re sorry you’re having problems. We have a solution!
With NATCO’s TechSafe Support Plans, you’ll have no hassles and no surprises. Guaranteed support, quality equipment, solid protection and more—with three plans to choose from. Learn More
You’ll find answers to some common questions regarding NATCO’s service in our FAQs. Explore FAQs
Free Tech Support
Our Help Desk is available 24/7/365 by phoning 1.888.276.8059. NATCO Communications technicians will provide free first-time configuration for new customers. In addition, our technicians will offer free ongoing assistance for NATCO service upgrades or email issues.
Help with your satellite internet service is available by phoning the Viasat Internet help desk:
1.855.463.9333 (toll free).
For Customer Service, New Order Requests & Billing Questions
Phone: 870.453.8800 (in Flippin) or Toll Free: 1.800.775.6682 (outside Flippin)
Email or access SmartHub
Phone: 870.453.8821 (in Flippin)
Toll Free: 1.800.775.6682 (outside Flippin)
Telephone Repair & Troubleshooting
NATCO repair technicians are dispatched daily from 8:00am – 4:30pm. In case of an emergency, we have an on-call repair technician available 24 hours a day. If a repair call is received after hours, we will dispatch a repair technician the next working day.
For more details and troubleshooting tips, visit Repair & Troubleshooting.