Career Opportunities

NATCO Technician works on a fiber install.

Do you like to boat, hike, and camp? Want to work for an innovative, cutting edge technology organization in the beautiful Ozark mountains? Join a rapidly-expanding industry in fiber broadband and telecommunications!

SYSTEM ADMINISTRATOR

Northern Arkansas Telephone Company (NATCO) is looking for a System Administrator to join our IT team. This position has primary responsibility for the installation, maintenance, and securing of major computer equipment and systems which is used to offer services to NATCO and NATCO's customers. Ideal applicants would have experience with installation, maintenance, and security of Windows and Linux systems.

IT System Administrator is responsible for:

Maintenance, configuration and reliable operations of computer systems and servers (virtual and physical)
Full system management to include Installation, configuration, upgrading and troubleshooting of computer software, management of both virtual and physical servers and integration system automation processes.
Troubleshooting for hardware, software and operating systems through diagnostic testing. Documentation associated with the problem and resolution.
Capacity planning, storage planning and database performance management
Detailed documentation of processes, customizations and configuration

Qualified candidates for this position should:

Pass a background check and drug screen.
Have a bachelor's degree in an IT related field or experience in computer science, business or math.
Valid drivers license with no major violations
Demonstrate strong analytical reasoning
Strong communication skills

NATCO offers competitive pay and benefits and is an Equal Opportunity Employer (EOE). As a leader in telecommunication in North Central Arkansas for the past 70 years, we look forward to hearing from you. Please forward resumes to:

Human Resources, PO Box 209, Flippin, AR 72634.

Find more information about NATCO's employment opportunities at natconet.com/careers.

Job Type: Full-time

MARKETING COORDINATOR

Join NATCO, a leading provider of high-speed broadband internet services, in delivering reliable, fast, and affordable internet to residential and business customers in rural, north-central Arkansas. We are on a mission to transform the digital landscape of our communities by extending the reach of fiber optic broadband to the most remote corners of our service area. NATCO is seeking a Marketing Coordinator with experience in customer-oriented engagement initiatives to join our team. If you are passionate about technology, data-driven marketing, and serving rural customers, we want to hear from you!

Job Summary:

The Marketing Coordinator will support the development and implementation of marketing initiatives designed to promote existing and new services, facilitate brand awareness, engage in community activities within our service area, and coordinate marketing and sales efforts through direct implementation and/or through outsourcing. This role requires a collaborative, detail-oriented self-starter with strong organizational skills.

Some of the regular and reoccurring responsibilities and expectations of the Marketing Coordinator at NATCO may include, but are not limited to:

Assisting in creating, developing, and executing marketing campaigns across multiple channels including email, social media and digital advertising, and print marketing.
Planning and organizing marketing analysis, trend forecasting, competitive research, and business analysis.
Providing monthly tracking information, benchmarks, analysis, and recommendations for major products and services that the company offers, as well as summarizing end results compared to projected goals.
Submitting timely reports that reflect the implementation of programs and projects.
Initiating, developing, and recommending marketing strategies for several entities and/or products/services within the company for the purpose of implementing strategic goals and objectives.
Evaluating and managing marketing activities with area media outlets.
Creating and maintaining current demographics and competitive analysis.
Assisting the Director of Customer Care in developing and writing product proposals.
Researching and analyzing the market to determine appropriate strategies and assisting the management team in delivering on those results.
Developing sales collateral for campaigns.
Providing internal education about campaigns and competitive offers.
Managing the publication and timely delivery of company newsletters, and facilitating internal news releases, memos, and industry trends/information to the management team and employees.
Coordinating all advertising and sales promotion activities for the purpose of promoting collaboration and coordination of marketing efforts.
Facilitating the design of all advertising, public relations, and informational materials as well as implementing yearly advertising/promotion schedules and budgets as well as individual promotions/campaigns.
Engaging in cross-functional marketing and sales efforts and activities, as well as keeping abreast of customers' expectations and overall customer satisfaction.
Coordinating public relations activities that promote customer loyalty, project a positive company image, and educate the customers on products, policies, and good will of the company.
Researching and analyzing sales and disconnects or terminations to determine customer response to NATCO products and services.
Assisting in the development and coordination of customer surveys.
Performing special projects as assigned.

Qualifications:

Bachelor's degree in marketing, business administration, or a related field
1-3 years of experience in marketing, communications, or a similar role.
Experience in Telecommunication a plus.
Experience in managing projects and meeting deadlines
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Ability to multi-task, prioritize, and work in a fast-paced environment.
Experience with a variety of marketing channels and tactics, including digital, print, social media, events, and other media as appropriate.
Creative thinker with an eye for detail and design.
Strong knowledge of digital and social media trends.

NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status. All applicants are required to:

Pass a background check and drug test
Must have a valid drivers license with no major violations.
Ability to communicate with customers effectively and professionally

Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634 or email to resumes@natconet.com.

Job Type: Full-time

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CUSTOMER CARE REPRESENTATIVE

Join NATCO in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north-central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking a Customer Care Representative (CCR) with a passion for customer satisfaction to join our team.

The CCR assists both existing and future customers with service inquiries and services related issues. The assistance includes assistance with billing and account questions, scheduling service trouble and placing orders for changes in services. The CCR is also responsible for promoting services offered by the company in the form of new sales and/or upgrades in services.

Ready to join a team providing exceptional customer service?

Some of the regular and reoccurring responsibilities and expectations of the CCR at NATCO may include, but not limited to:

Checks the customer service voicemail queue checked daily and return calls in a timely manner to answer calls concerning billing, pricing, product information and service availability;
Sets payment arrangements for customers having trouble making full payments or has a situation that has come up that made them not able to pay;
Educates customer on Lifeline program and complete paperwork; process yearly renewals for existing Lifeline subscribers;
Ensures that each customer or future customer receives prompt and friendly service by providing a willingness to listen to customer needs and solid product knowledge;
Handles customer inquiries and problems in an effective and timely manner;
Acquires and enrolls new customers through the use of consistent sales techniques;
Retains existing customers through the use of proactive customer service / consulting techniques;
Demonstrates adequate product knowledge and possesses ability to troubleshoot service issues for voice and broadband;
Develops relationships with residential clients through contact in person, on the phone, or through written communications;
Interacts with other groups to identify, troubleshoot, and/or resolve service / scheduling issues, and provide consistent follow up to ensure timely completion or resolution that meets or exceeds customer expectations;
Maintains confidentiality and security of all customer information.

Pass a background check and drug test
Must have a valid drivers license with no major violations.
Ability to communicate with customers effectively and professionally
High school diploma or GED is required

Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634 or email to resumes@natconet.com.

Job Type: Full-time

TELECOM PLANT MANAGER

Join NATCO Communications in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking a dynamic and results-driven OSP Telecom Field Manager to join our team.

The Telecom Plant Manager will be at the forefront of supervising, planning, and coordinating all outside plant construction, installation, and repair activities for both residential and business customers. The ideal candidate is a natural-born leader, equipped with a proven track record in organizing and navigating the ever-evolving landscape of the fiber broadband industry.

Eager to play a key role in expanding networks and unlocking new opportunities in the picturesque landscapes and waterways of north-central Arkansas? Unlock your potential with NATCO!

Some of the regular and reoccurring responsibilities and expectations of a Telecom Plant Manager at NATCO may include, but not be limited to:

Ensure work complete for all outside plant activities to include quality standard adherence and reporting;
Perform quality control visits for construction, install and repair activities;
Cross-coordinate with outside departments to ensure customer satisfaction;
Monitor project progress to ensure timely and budget conscious completion;
Maintain accurate records of budgets, schedules, equipment and materials used;
Draw, read, and understand staking sheets, map, geographical survey map and circuit designs;
Ensure compliance with Federal RUS specifications for work performed by outside plant employees and contractors;
Understand material and equipment involved in telephone operations to include copper, fiber and coaxial cable and their distribution design;
Display telecom/broadband technical expertise, project management skills, and a client-focused approach while staying updated with industry trends;
Provide detailed reviews of service disruptions to include trending and root cause analysis.

Bachelor's Degree in Telecommunication or like field OR minimum of 4 years' experience installing, provisioning, and maintaining telecommunications and/or broadband services.
Must have working knowledge of all outside plant telephone design.
Must demonstrate analytical reasoning ability.
Ability to communicate with customers effectively and professionally.

This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.

Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634. An Equal Opportunity Employer (EOE).

Job Type: Full-time