Career Opportunities

NATCO Technician works on a fiber install.

Do you like to boat, hike, and camp? Want to work for an innovative, cutting edge technology organization in the beautiful Ozark mountains? Join a rapidly-expanding industry in fiber broadband and telecommunications!

INSTALLATION AND REPAIR TECHNICIAN

Join NATCO in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north-central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking an enthusiastic Installation and Repair Technician with exceptional problem-solving abilities and a passion for customer satisfaction to join our team.

The Installation and Repair Technician ensures NATCO's broadband network is seamlessly deployed and maintained inside our customers' homes and businesses. We seek someone who is detail-oriented and professional. Our ideal candidate has experience in utility services and/or telecommunications technology, and they possess strong computer skills. You will optimize NATCO's network infrastructure and deliver reliable service in the ever-evolving broadband landscape.

Ready to join a team providing exceptional customer service against the beautiful backdrop of north-central Arkansas? Join NATCO and help us shape our community connections with top-notch service.

Some of the regular and reoccurring responsibilities and expectations of the Install and Repair Technician at NATCO may include, but not be limited to:

Installing aerial boots;
Splicing new cable (copper or fiber);
Installing and repairing digital carrier systems;
Thorough knowledge of electronics;
Understanding digital and analog telecommunications technology;
Knowledge of color codes of pairs and fiber cable;
Experience with ADSL and Ethernet services;
Strong computer skills;
Ability to read cross connect/control point layout to run jumpers;
Basic electrical knowledge.

Qualifications and desired skills or experiences include:

Ability to pass a background check and drug test;
A valid driver's license with no major violations;
Understanding of OSHA required safety practices, including ladder safety and pole climbing;
Utilizing crawl spaces in attics and under homes;
Working outside in all types of weather;
Ability to communicate with customers effectively and professionally;
High school diploma or GED.

This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.

NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.

Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634 or email to resumes@natconet.com.

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CONSTRUCTION LINEMAN

Northern Arkansas Telephone Company (NATCO) is seeking a skilled and safety-conscious Construction Lineman to join our team. This role involves the construction, maintenance, and repair of aerial and buried cable systems. The ideal candidate will be dependable, capable of working independently, and committed to upholding the highest safety and service standards.

Key Responsibilities:

Interpret and execute routine orders and engineering blueprints for cable layout or stringing; take initiative to clarify unclear instructions.
Construct and maintain aerial and underground cable plant systems with a strong focus on safety and efficiency.
Perform aerial work including climbing poles, placing/removing cable, installing messenger strands, and transferring equipment.
Install cable in underground conduits and place load coils in manholes.
Operate digging and trenching equipment to install direct-buried cable and restore disturbed surfaces (concrete, pavement, etc.).
Set telephone poles using appropriate machinery and equipment.
Install central office feeder cable and house cable throughout customer buildings.
Properly use and maintain tools and equipment; report defective tools to supervisor.
Follow all safety practices, including the use of protective equipment and the ability to provide first aid or pole-top rescue if needed.
Submit necessary administrative forms (e.g., mileage, time, materials).
Operate vehicles responsibly and comply with all traffic and safety regulations.
Represent the company professionally at all times while interacting with customers.
Stay informed of company policies, procedures, and participate in all required safety and training sessions.
Perform additional duties as assigned by the supervisor.

Qualifications:

High school diploma or equivalent.
CDL required
Prior experience in telecommunications or utility line work preferred.
Ability to read and interpret technical documents and blueprints.
Skilled in the use of hand tools, power tools, and construction equipment.
Physically fit and able to work in various weather conditions and at heights.
Valid driver's license with a clean driving record.
Strong commitment to safety and teamwork.

NATCO offers competitive pay and benefits and is an Equal Opportunity Employer (EOE). As a leader in telecommunication in North Central Arkansas for the past 70 years, we look forward to hearing from you. Please forward resumes to:

Human Resources, PO Box 209, Flippin, AR 72634.

Find more information about NATCO's employment opportunities at natconet.com/careers.

Job Type: Full-time

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MARKETING COORDINATOR

Join NATCO, a leading provider of high-speed broadband internet services, in delivering reliable, fast, and affordable internet to residential and business customers in rural, north-central Arkansas. We are on a mission to transform the digital landscape of our communities by extending the reach of fiber optic broadband to the most remote corners of our service area. NATCO is seeking a Marketing Coordinator with experience in customer-oriented engagement initiatives to join our team. If you are passionate about technology, data-driven marketing, and serving rural customers, we want to hear from you!

Job Summary:

The Marketing Coordinator will support the development and implementation of marketing initiatives designed to promote existing and new services, facilitate brand awareness, engage in community activities within our service area, and coordinate marketing and sales efforts through direct implementation and/or through outsourcing. This role requires a collaborative, detail-oriented self-starter with strong organizational skills.

Some of the regular and reoccurring responsibilities and expectations of the Marketing Coordinator at NATCO may include, but are not limited to:

Assisting in creating, developing, and executing marketing campaigns across multiple channels including email, social media and digital advertising, and print marketing.
Planning and organizing marketing analysis, trend forecasting, competitive research, and business analysis.
Providing monthly tracking information, benchmarks, analysis, and recommendations for major products and services that the company offers, as well as summarizing end results compared to projected goals.
Submitting timely reports that reflect the implementation of programs and projects.
Initiating, developing, and recommending marketing strategies for several entities and/or products/services within the company for the purpose of implementing strategic goals and objectives.
Evaluating and managing marketing activities with area media outlets.
Creating and maintaining current demographics and competitive analysis.
Assisting the Director of Customer Care in developing and writing product proposals.
Researching and analyzing the market to determine appropriate strategies and assisting the management team in delivering on those results.
Developing sales collateral for campaigns.
Providing internal education about campaigns and competitive offers.
Managing the publication and timely delivery of company newsletters, and facilitating internal news releases, memos, and industry trends/information to the management team and employees.
Coordinating all advertising and sales promotion activities for the purpose of promoting collaboration and coordination of marketing efforts.
Facilitating the design of all advertising, public relations, and informational materials as well as implementing yearly advertising/promotion schedules and budgets as well as individual promotions/campaigns.
Engaging in cross-functional marketing and sales efforts and activities, as well as keeping abreast of customers' expectations and overall customer satisfaction.
Coordinating public relations activities that promote customer loyalty, project a positive company image, and educate the customers on products, policies, and good will of the company.
Researching and analyzing sales and disconnects or terminations to determine customer response to NATCO products and services.
Assisting in the development and coordination of customer surveys.
Performing special projects as assigned.

Qualifications:

Bachelor's degree in marketing, business administration, or a related field
1-3 years of experience in marketing, communications, or a similar role.
Experience in Telecommunication a plus.
Experience in managing projects and meeting deadlines
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Ability to multi-task, prioritize, and work in a fast-paced environment.
Experience with a variety of marketing channels and tactics, including digital, print, social media, events, and other media as appropriate.
Creative thinker with an eye for detail and design.
Strong knowledge of digital and social media trends.

Pass a background check and drug test
Must have a valid drivers license with no major violations.
Ability to communicate with customers effectively and professionally

Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634 or email to resumes@natconet.com.

Job Type: Full-time

TELECOM PLANT MANAGER

Join NATCO Communications in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking a dynamic and results-driven OSP Telecom Field Manager to join our team.

The Telecom Plant Manager will be at the forefront of supervising, planning, and coordinating all outside plant construction, installation, and repair activities for both residential and business customers. The ideal candidate is a natural-born leader, equipped with a proven track record in organizing and navigating the ever-evolving landscape of the fiber broadband industry.

Eager to play a key role in expanding networks and unlocking new opportunities in the picturesque landscapes and waterways of north-central Arkansas? Unlock your potential with NATCO!

Some of the regular and reoccurring responsibilities and expectations of a Telecom Plant Manager at NATCO may include, but not be limited to:

Ensure work complete for all outside plant activities to include quality standard adherence and reporting;
Perform quality control visits for construction, install and repair activities;
Cross-coordinate with outside departments to ensure customer satisfaction;
Monitor project progress to ensure timely and budget conscious completion;
Maintain accurate records of budgets, schedules, equipment and materials used;
Draw, read, and understand staking sheets, map, geographical survey map and circuit designs;
Ensure compliance with Federal RUS specifications for work performed by outside plant employees and contractors;
Understand material and equipment involved in telephone operations to include copper, fiber and coaxial cable and their distribution design;
Display telecom/broadband technical expertise, project management skills, and a client-focused approach while staying updated with industry trends;
Provide detailed reviews of service disruptions to include trending and root cause analysis.

Bachelor's Degree in Telecommunication or like field OR minimum of 4 years' experience installing, provisioning, and maintaining telecommunications and/or broadband services.
Must have working knowledge of all outside plant telephone design.
Must demonstrate analytical reasoning ability.
Ability to communicate with customers effectively and professionally.

This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.

Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634. An Equal Opportunity Employer (EOE).

Job Type: Full-time