Career Opportunities
Career Opportunities
Do you like to boat, hike, and camp? Want to work for an innovative, cutting edge technology organization in the beautiful Ozark mountains? Join a rapidly-expanding industry in fiber broadband and telecommunications!
Click on the links below to learn more about career opportunities:
- Customer Care Representative
- Door-to-Door Sales Representative
- System Administrator
- Installation and Repair Technician
- Construction Lineman
- Telecom Plant Manager
Customer Care Representative (CCR)
Flippin, AR | Full-Time
Join NATCO in our pursuit to bring fiber optic broadband to some of the most remote areas of north-central Arkansas. We are a locally owned company expanding high-speed fiber broadband to rural communities.
We're looking for a Customer Care Representative (CCR) who enjoys helping people, solving problems, and making a real impact locally.
What You'll Do
As a CCR, you'll be the friendly first point of contact for our customers. You'll support both current and future customers with questions about service, billing, and connectivity-while also helping grow our customer base.
- Answer customer calls and voicemails related to billing, pricing, services, and availability
- Assist customers with account questions, payments, and payment arrangements
- Schedule service trouble calls and process service changes or upgrades
- Educate customers on the Lifeline program and handle required documentation and renewals
- Promote NATCO services through new sales and service upgrades
- Troubleshoot basic voice and broadband service issues
- Work closely with internal teams to resolve service or scheduling concerns
- Build lasting relationships through professional, courteous communication
- Protect the confidentiality and security of customer information
What We're Looking For
- Strong communication and customer service skills
- Ability to listen, problem-solve, and explain services clearly
- Comfortable using sales techniques to enroll and retain customers
- High school diploma or GED required
- Valid driver's license with no major violations
- Ability to pass a background check and drug test
Why NATCO?
- Be part of a mission-driven company serving rural communities
- Stable, full-time position with a local provider
- Supportive team environment
- Opportunity to grow with an expanding fiber network
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.
Ready to Apply?
Send your resume to resumes@natconet.com
or mail to:
Human Resources
PO Box 209
Flippin, AR 72634
Door-to-Door Sales Representative
Flippin, AR | Full-Time
Join NATCO in our pursuit to bring fiber optic broadband to some of the most remote areas of north-central Arkansas. We are a locally owned company expanding high-speed fiber broadband to rural communities.
As a Door-to-Door Sales Representative, you'll be the face of NATCO in the field-meeting customers where they live, educating them on available services, and helping them choose the best solutions for their needs. If you enjoy working independently, meeting new people, and earning based on your performance, this role offers strong growth and earning potential.
What You'll Do
- Visit residential and small business customers within assigned territories
- Promote NATCO's internet and phone service
- Educate customers on service options, pricing, and promotions
- Assess customer needs and recommend appropriate solutions
- Complete sales orders and required documentation accurately and on time
- Meet or exceed daily, weekly, and monthly sales goals
- Participate in sales meetings, training sessions, and team events
- Maintain current knowledge of products, promotions, and service availability
- Represent NATCO with professionalism, integrity, and excellent customer service
What We're Looking For
- High school diploma or GED required (college coursework a plus)
- Sales experience preferred (door-to-door, retail, or telecom a plus)
- Strong communication, interpersonal, and negotiation skills
- Self-motivated with a positive attitude and strong work ethic
- Ability to work independently with minimal supervision
- Comfortable working outdoors and walking or standing for extended periods
- Valid driver's license and reliable transportation required
Compensation and Benefits
- Competitive base pay plus uncapped commission
- Annual earning potential of $45,000-$100,000+
- Mileage reimbursement or company vehicle program
- Performance bonuses and incentive programs
- Paid training
Why NATCO?
- Be part of a mission-driven company serving rural communities
- Stable, full-time position with a local provider
- Supportive team environment
- Opportunity to grow with an expanding fiber network
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.
Ready to Apply?
Send your resume to resumes@natconet.com
or mail to:
Human Resources
P.O. Box 209
Flippin, AR 72634
- Maintenance, configuration and reliable operations of computer systems and servers (virtual and physical)
- Full system management to include Installation, configuration, upgrading and troubleshooting of computer software, management of both virtual and physical servers and integration system automation processes.
- Troubleshooting for hardware, software and operating systems through diagnostic testing. Documentation associated with the problem and resolution.
- Capacity planning, storage planning and database performance management
- Detailed documentation of processes, customizations and configuration
Qualified candidates for this position should
- Pass a background check and drug screen.
- Have a bachelor's degree in an IT related field or experience in computer science, business or math.
- Valid drivers license with no major violations
- Demonstrate strong analytical reasoning
- Strong communication skills
Installation and Repair Technician
Join NATCO in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north-central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking an enthusiastic Installation and Repair Technician with exceptional problem-solving abilities and a passion for customer satisfaction to join our team.
The Installation and Repair Technician ensures NATCO's broadband network is seamlessly deployed and maintained inside our customers' homes and businesses. We seek someone who is detail-oriented and professional. Our ideal candidate has experience in utility services and/or telecommunications technology, and they possess strong computer skills. You will optimize NATCO's network infrastructure and deliver reliable service in the ever-evolving broadband landscape.
Ready to join a team providing exceptional customer service against the beautiful backdrop of north-central Arkansas? Join NATCO and help us shape our community connections with top-notch service.
Some of the regular and reoccurring responsibilities and expectations of the Install and Repair Technician at NATCO may include, but not be limited to:
- Installing aerial boots;
- Splicing new cable (copper or fiber);
- Installing and repairing digital carrier systems;
- Thorough knowledge of electronics;
- Understanding digital and analog telecommunications technology;
- Knowledge of color codes of pairs and fiber cable;
- Experience with ADSL and Ethernet services;
- Strong computer skills;
- Ability to read cross connect/control point layout to run jumpers;
- Basic electrical knowledge.
Qualifications and desired skills or experiences include:
- Ability to pass a background check and drug test;
- A valid driver's license with no major violations;
- Understanding of OSHA required safety practices, including ladder safety and pole climbing;
- Utilizing crawl spaces in attics and under homes;
- Working outside in all types of weather;
- Ability to communicate with customers effectively and professionally;
- High school diploma or GED.
This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.
Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634 or email to resumes@natconet.com.
Northern Arkansas Telephone Company (NATCO) is seeking a skilled and safety-conscious Construction Lineman to join our team. This role involves the construction, maintenance, and repair of aerial and buried cable systems. The ideal candidate will be dependable, capable of working independently, and committed to upholding the highest safety and service standards.
Key Responsibilities:
- Interpret and execute routine orders and engineering blueprints for cable layout or stringing; take initiative to clarify unclear instructions.
- Construct and maintain aerial and underground cable plant systems with a strong focus on safety and efficiency.
- Perform aerial work including climbing poles, placing/removing cable, installing messenger strands, and transferring equipment.
- Install cable in underground conduits and place load coils in manholes.
- Operate digging and trenching equipment to install direct-buried cable and restore disturbed surfaces (concrete, pavement, etc.).
- Set telephone poles using appropriate machinery and equipment.
- Install central office feeder cable and house cable throughout customer buildings.
- Properly use and maintain tools and equipment; report defective tools to supervisor.
- Follow all safety practices, including the use of protective equipment and the ability to provide first aid or pole-top rescue if needed.
- Submit necessary administrative forms (e.g., mileage, time, materials).
- Operate vehicles responsibly and comply with all traffic and safety regulations.
- Represent the company professionally at all times while interacting with customers.
- Stay informed of company policies, procedures, and participate in all required safety and training sessions.
- Perform additional duties as assigned by the supervisor.
Qualifications:
- High school diploma or equivalent.
- CDL required
- Prior experience in telecommunications or utility line work preferred.
- Ability to read and interpret technical documents and blueprints.
- Skilled in the use of hand tools, power tools, and construction equipment.
- Physically fit and able to work in various weather conditions and at heights.
- Valid driver's license with a clean driving record.
- Strong commitment to safety and teamwork.
NATCO offers competitive pay and benefits and is an Equal Opportunity Employer (EOE). As a leader in telecommunication in North Central Arkansas for the past 70 years, we look forward to hearing from you. Please forward resumes to:
Human Resources, PO Box 209, Flippin, AR 72634.
Find more information about NATCO's employment opportunities at natconet.com/careers.
Job Type: Full-time
Telecom Plant Manager
Job Type: Full-time
Join NATCO Communications in our pursuit to bring fiber optic broadband connectivity to some of the most rural areas of north central Arkansas! We are on a mission to transform the digital landscape of north-central Arkansas by extending the reach of fiber optic broadband to the most remote corners of our service area. As we embark on this exciting journey, we are seeking a dynamic and results-driven OSP Telecom Field Manager to join our team.
The Telecom Plant Manager will be at the forefront of supervising, planning, and coordinating all outside plant construction, installation, and repair activities for both residential and business customers. The ideal candidate is a natural-born leader, equipped with a proven track record in organizing and navigating the ever-evolving landscape of the fiber broadband industry.
Eager to play a key role in expanding networks and unlocking new opportunities in the picturesque landscapes and waterways of north-central Arkansas? Unlock your potential with NATCO!
Some of the regular and reoccurring responsibilities and expectations of a Telecom Plant Manager at NATCO may include, but not be limited to:
- Ensure work complete for all outside plant activities to include quality standard adherence and reporting;
- Perform quality control visits for construction, install and repair activities;
- Cross-coordinate with outside departments to ensure customer satisfaction;
- Monitor project progress to ensure timely and budget conscious completion;
- Maintain accurate records of budgets, schedules, equipment and materials used;
- Draw, read, and understand staking sheets, map, geographical survey map and circuit designs;
- Ensure compliance with Federal RUS specifications for work performed by outside plant employees and contractors;
- Understand material and equipment involved in telephone operations to include copper, fiber and coaxial cable and their distribution design;
- Display telecom/broadband technical expertise, project management skills, and a client-focused approach while staying updated with industry trends;
- Provide detailed reviews of service disruptions to include trending and root cause analysis.
NATCO is an equal opportunity employer and does not discriminate against any applicant for employment, or any employee, because of age, race, sex, disability, national origin, religion, or veteran status.
- Bachelor's Degree in Telecommunication or like field OR minimum of 4 years' experience installing, provisioning, and maintaining telecommunications and/or broadband services.
- Must have working knowledge of all outside plant telephone design.
- Must demonstrate analytical reasoning ability.
- Ability to communicate with customers effectively and professionally.
This is a safety sensitive position that requires a valid driver license, drug screening, and a background check.
Please forward resumes to Human Resources, PO Box 209, Flippin, AR 72634. An Equal Opportunity Employer (EOE).